Frequently Asked Questions (FAQs)

Have a question about Silverleaf Computer Services? Here are answers to some commonly-asked questions. If you do not see the answer you’re looking for here, please feel free to contact me.

General

Q: Where are you located, and what are your hours?
I work out of Sherman Oaks, CA, and business hours are generally 9:00am-4:00pm M-Sa, and all work is done by appointment only.

Q: Do you do on-site work, or do I have to bring my computer to you?
Both! Some types of work can be done fairly quickly on-site, while other more complex/time-consuming jobs must be done in-shop.

Q: Are Macs ok, or do you only work on PCs?
I work on both PCs and Macs.

Services

Q: In addition to computer repair, what other services do you provide?
If it’s computer-related, I probably do it! View a complete list of computer services.

Q: Do you provide computer services for businesses, as well as for individuals?
Yes – most of my business comes from individual home users, but I provide consulting services and support for small business as well (and for a fraction of the cost of an in-house IT guy)

Q: Do you sell computers or computer parts?
The short answer is “no” – I am not a retailer, and do not sell merchandise. However, if you need a part, I can probably order it for you. Also, I build custom PCs (charging only labor costs to assemble them), and I have a re-seller’s permit that allows me to purchase inexpensive replacement parts for my clients.

Q: I have a computer problem and I need help fixing it myself – do you provide telephone support?
No – although I do my best to answer questions and give accurate estimates on the phone, I do not provide “do-it-yourself” telephone technical support. Why waste your time on the phone, when you can just bring in your computer for a free consultation and estimate?

Pricing and Terms

Q: How much do you charge?
All computer services are billed at a flat hourly rate. Click here to view rates and pricing info.

Q: So then how much will it cost to fix my computer?
I don’t know – in most cases, I need to look at it first. It’s difficult to correctly diagnose the cause of a broken machine or give an estimate via phone or e-mail. Direct observation and tests are necessary, and once the problem has been identified, I can provide a recommendation and an accurate estimate.

Q: Ok, I have your estimate but would like a second opinion. Will you honor that estimate’s price in the future?
Yes – all quotes on prices for computer repair services are good for a total of (5) business days.

Q: I have an estimate from another computer service company. Will you beat their price?
Yes – as the owner a sole proprietor business, I have complete control over my prices. I can (and will) beat any competitor’s written estimate or price.

Q: What do you do if a customer is displeased with their service?
Customer satisfaction is my number one priority. If for any reason a client finds that he/she is unhappy with a service I’ve provided, I will do everything I can to make it right for them, including follow-up service at no charge. Additionally, all parts used in repair are guaranteed for a period of (90) days after the date of service, and will be replaced at no charge if they fail within this period.

I’m always open to answering questions – if you have a question and you can’t find the information here, please feel free to leave a comment below:

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Fast, friendly, and reliable computer service for individuals and small business.